Stay ahead of problems
Monitoring, patching, endpoint protection, and backups we schedule, monitor, and test restores on a calendar — aimed at reducing the risk of surprise downtime.
Managed IT · Greater Chattanooga
Local managed IT with one person who owns the outcome.
Proactive monitoring, predictable flat per-user pricing, and onsite from Hixson and Red Bank when remote isn’t enough. Built for Chattanooga small businesses that don’t have a full-time IT hire.
Flat monthly per-user
Onsite · Hamilton County
Pre-launch · building locally
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Solo operator · senior attention
The same person who scopes your plan is the one who shows up.
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Proactive by default
Monitoring and patching before the fire drill.
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Predictable cost
Flat per-user monthly. Quotes after we see your environment.
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Local when it matters
Hixson / Red Bank based. Onsite measured in hours, not days.
Who we help
Built for Chattanooga firms of about 5–50 people
If you don’t have full-time IT — and you’re tired of waiting on a distant support queue or a cousin who “knows computers” — you’re the client this practice is built for.
- Professional services
- Dental & medical practices
- Accounting
- Law
- Insurance
- Property management
- Light retail
Sweet spot for year one: roughly 8–25 users on Microsoft 365 (or ready to get there).
Not a fit: enterprise desks, plant-floor OT, or shops that only want the cheapest break/fix.
Why this practice
Proactive. Predictable. Local — with a name on the line.
Know the bill before the month starts
Flat per-user managed IT. Scope in writing. Projects and after-hours emergencies called out separately — not buried in a surprise invoice.
Hours, not days, when someone has to be there
Based in Hixson and Red Bank. When remote isn’t enough, local onsite across Hamilton County and greater Chattanooga — from the same person who already knows your environment.
Packages
Named packages — outcomes, not a commodity checklist
Pick the posture that matches your risk. Exact scope and monthly figure come from the assessment — these are how engagements are packaged.
Essential
Stable baseline
Keep the lights healthy: fewer surprise outages, a known place to call, and the basics covered.
- Monitor & patch workstations
- Business-hours helpdesk
- Baseline endpoint protection
- Backup monitoring
Protected Core
The practice standard
Stronger security posture, cleaner Microsoft 365, restores you can trust, and a quarterly look at what changed.
- Everything in Essential
- Stronger EDR posture
- Microsoft 365 administration
- Backups we schedule/monitor + test restores on a calendar
- Unlimited remote support in coverage hours
- Quarterly review
Compliant
Tighter path for regulated offices
Priority local onsite, a clearer after-hours path, and compliance help — HIPAA/BAA-ready conversations and law-office hygiene — not a certified outcome stamp.
- Everything in Protected
- Priority local onsite
- Tighter after-hours emergency path (defined in writing)
- Compliance hygiene help (BAA when engaged)
Stack: We deploy a modern RMM + EDR + backup + Microsoft 365 security stack. Exact products are named in your written plan — tools in this class, not a logo wall of contracts we haven’t signed on your behalf yet.
What we do
Practical managed IT, covered month to month
The core work that keeps small-business technology stable, secure, and ready — without a full-time internal hire.
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Monitoring & patching
Continuous watch and updates to reduce risk of known vulnerabilities and avoidable outages.
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Endpoint protection
Business-grade protection on the workstations and laptops people actually use.
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Microsoft 365 administration
Users, mailboxes, SharePoint, and the day-to-day admin that keeps M365 clean.
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Backups with restore tests
Backups we schedule and monitor — and test restores on a calendar — so recovery isn’t a guess.
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Business-hours helpdesk
A real person who knows your environment when something breaks or a new hire needs access.
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Local onsite support
Hands on hardware across Hixson, Red Bank, Hamilton County, and greater Chattanooga when remote isn’t enough.
Usually included
- Monitoring & patching
- Remote helpdesk (agreed hours)
- Endpoint protection per plan
- M365 admin on Protected+
- Backup monitoring (+ calendar restore tests on Protected+)
- Environment documentation
Usually not included
- Cabling & physical plant work
- Hardware purchase (can spec/procure as project)
- Line-of-business app development
- Personal devices unless contracted
- After-hours onsite unless agreed emergency rate
- “Make EPB faster than EPB sells”
Pricing
Flat per-user. Quoted after we see your environment.
Typical after assessment (working draft)
Most 8–20 user offices land roughly $100–$160 per user / month
Worked example: ~12 users ≈ $1,200–$1,900 / month depending on scope. Onboarding is a separate one-time quote.
Engagements are typically a 12-month term so monitoring isn’t month-to-month thrash. A shorter on-ramp can be discussed for first clients.
- Monthly managed IT priced per supported user (typically a person with a device + mailbox).
- You know the monthly number before the month starts — not after a pile of surprise hourly bills.
- Onboarding / discovery is quoted up front as a one-time item.
- Projects outside scope (migrations, new office build-outs, major tenant rebuilds) are fixed-fee or T&M — never “included because we’re nice.”
- The free assessment produces your exact number — the band above is orientation, not a public rate card.
How we work
From first call to steady monthly care
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20-minute assessment
What’s working, what isn’t, who’s supporting you today. Phone, no pitch deck required.
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Plain-language plan
What I’d cover, what’s out of scope, package fit, and a clear monthly figure.
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Onboarding
Document the environment, stand up monitoring/protection, fix the obvious landmines.
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Monthly care
Proactive maintenance, business-hours helpdesk, quarterly check-ins on Protected+ — and onsite when the job needs hands.
Ready for IT that doesn’t leave you guessing?
Twenty minutes on the phone. I’ll tell you honestly whether managed IT is the right fit — and what it would look like for your office.
Why local
Distant support queues don’t help when a workstation is down
- Hixson
- Red Bank
- Hamilton County
- Greater Chattanooga
Onsite measured in hours, not days
Hixson/Red Bank based; Hamilton County and greater Chattanooga when hardware needs hands — not another escalation layer.
One accountable owner
You work with Davis Wright. Same person who designs the plan shows up when something needs fixing.
Davis Wright · field photos coming
About
Davis Wright
I’m Davis Wright — most people call me Dave. I grew up in this area and I’m back in Red Bank building Wright IT Services as a named-owner local MSP for small businesses in greater Chattanooga.
I’ve spent years in hands-on field IT — networks, Microsoft 365 cleanups, and showing up onsite when remote isn’t enough — including government field support in remote, high-stakes environments (Alaska / North Slope). That background taught me to keep work plain-spoken and owned end-to-end.
This practice is new / pre-launch. I’m building it carefully — not inventing a client roster. If we work together, you’ll deal with me. That’s the point.
CJIS Security Awareness Training Level 4 (expires Dec 2026) — useful for law and justice-adjacent conversations; not a compliance guarantee.
You’ll work with me directly — from the first call through monthly care.
FAQ
Straight answers before you call
How much does managed IT cost?
Most 8–20 user offices land roughly $100–$160 per user / month after assessment (working draft — depends on scope). Example: ~12 users ≈ $1,200–$1,900 / month. Onboarding is separate one-time. Typical term is 12 months; a shorter on-ramp can be discussed for first clients. The free assessment produces your clear number.
What’s a user?
Typically a person with a supported device and mailbox. Shared devices, servers, and network gear are spelled out in the proposal so counting isn’t a gotcha.
Do you offer 24/7 support?
Standard coverage is business hours, Eastern, Monday–Friday. After-hours emergencies can be defined for clients who need that path — I won’t sell a fake NOC.
How fast can you be onsite?
For local critical issues during coverage hours, the goal is measured in hours across the Hixson / Red Bank / greater Chattanooga area — not “next week.” Exact targets are written into the agreement.
What happens when you’re already onsite elsewhere or sick?
Coverage is planned in the agreement: remote-first triage, a clear after-hours emergency path, and priority rules when I’m already onsite at another client. As a solo practice I keep honest capacity limits — I won’t sell a 40-client NOC. You’ll know the path before you need it.
Do I need a long-term contract?
Managed IT works best on a clear 12-month term so monitoring and care aren’t month-to-month thrash. A shorter on-ramp can be discussed for early clients. Details are in the written agreement.
What size business do you work with?
About 5–50 employees; best fit is often 8–25 without a full-time IT person.
Is this only remote?
Remote-first for speed; local onsite when the job needs hands on hardware.
Do you work with dental or medical offices?
Yes — with process honesty: BAA available when engaged; don’t put PHI in the web form; insurance and BAA paperwork completed before any patient/client data access. Compliance help, not a certified outcome claim.
Contact
Let’s talk about your environment
Free 20-minute assessment. Call or use the form — tell me what’s working, what isn’t, and what you need covered.
(423) 550-0122
Call or book assessment
Branded email on wrightitservices.com is being stood up — until then use the form or phone.
Serving Hixson, Red Bank, Hamilton County, and greater Chattanooga.
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